Privacy Policy

Last Updated: [DATE]

Honu Bay ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a purchase, sign up to our marketing communications or otherwise interact with us.

1. Who We Are

Honu Bay is the data controller responsible for your personal information.

Contact Details

Honu Bay
Email: hello@thehonubay.com
Website: www.thehonubay.com

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Information We Collect

We may collect and process the following categories of personal information:

Information You Provide to Us

• Name

• Billing address

• Delivery address

• Email address

• Telephone number

• Payment information (processed securely by our payment providers)

• Order history

• Customer service enquiries and correspondence

• Marketing preferences

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Device information

• Browser type and version

• Operating system

• Website usage information

• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Deliver products to you

• Process payments and refunds

• Communicate with you regarding your orders

• Provide customer support

• Improve our website, products and services

• Prevent fraud and maintain website security

• Comply with legal obligations

• Send marketing communications where you have consented to receive them or where otherwise permitted by law

4. Lawful Bases for Processing

Under UK data protection law, we rely on the following lawful bases:

Contract

To process and fulfil your orders and provide customer support.

Legitimate Interests

To operate and improve our business, prevent fraud, analyse website performance and provide a better customer experience.

Consent

Where required, we rely on your consent to send marketing communications and place certain cookies on your device.

Legal Obligation

Where we are required to retain records or comply with applicable laws and regulations.

5. Marketing Communications

If you subscribe to our marketing communications, we may send you updates about new products, promotions and news.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email; or

• Contacting us directly.

We will never sell your personal information to third parties.

6. Sharing Your Information

We may share your personal information with trusted third-party service providers who help us operate our business, including:

• Payment processors

• Website and ecommerce platform providers

• Shipping and delivery providers

• Fulfilment providers

• Email marketing providers

• Analytics and advertising partners

• Professional advisers and legal representatives where necessary

We require all third parties to respect the security of your personal information and process it in accordance with applicable laws.

7. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate safeguards to ensure your information remains protected in accordance with applicable data protection laws.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.

The retention period may vary depending on the nature of the information and our legal obligations.

9. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal information

• Correct inaccurate personal information

• Request deletion of your personal information

• Restrict processing of your personal information

• Object to certain types of processing

• Request transfer of your personal information

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

10. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, understand website performance and support marketing activities.

You can manage your cookie preferences through your browser settings and any cookie consent tools provided on our website.

For further information, please see our Cookie Policy.

11. Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, disclosure or alteration.

However, no method of transmission over the internet or electronic storage is completely secure.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: ico.org.uk

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and, where appropriate, notified to you by email or through our website.